![]() Those with the two most advanced plans can remove the Intercom branding at the bottom of the widget.Ĭollecting and understanding user data helps businesses best serve and interact with their customers. Intercom customers can customize the widget by changing the color, adding their company logo, and choosing a wallpaper for the widget. Conversation routing is also only available in the two most expensive plans.īelow is a picture of the Messenger inbox: One drawback to Intercom’s Messenger is that there is no message sneak peek, which allows chat agents to read what visitors are typing before they send messages. Agents are able to send canned messages, articles, images, emojis, links, and GIFs during conversations. The Messenger inbox is where agents receive notifications and chat with visitors. Intercom’s live chat feature, called Intercom Messenger, works efficiently and is designed intuitively. Live chat allows customers to immediately engage with your business, which is increasingly seen as a superior customer support channel over email and phone support. Live chat is a software tool that allows your company’s employees to speak live with visitors through a window, often called a widget, on your company’s website. To learn more about how we research and rate software tools, read about SoftwarePundit’s review methodology. Along with descriptions of the product, we’ll include images to give you a sense of the software’s overall layout. This review will walk through Intercom’s key features and how the software can support your business. Advanced Customer Engagement: $499 per month for push messages and multi-channel campaigns.Advanced Lead Generation: $499 per month for Clearbit Reveal & Marketo integrations.Advanced Support Automation: $249 per month for Resolution Bot.Product Tours: $199 per month for video and guided tours.It also lacks a few basic live chat features, like message previews, that are found in most competitors. It is unquestionably advanced yet expensive, with features and add-ons that can add up to a high monthly cost. Large software and technology-forward businesses utilize Intercom as a cornerstone of customer engagement strategies. Intercom is an incredibly powerful customer engagement software with some advanced features. While there is no free plan, prospective customers can try the Start and Grow plans for free for 14 days. There are four basic plans to choose from, as well as a discounted year-long program that startups can apply to. With features like live chat, chatbots, and email marketing, Intercom provides a host of products aimed at helping businesses improve customer relationships. The company is headquartered in San Francisco, California and currently has over 30,000 customers worldwide. Intercom is a live chat and messaging platform that was founded in 2011 by Ciaran Lee, David Barrett, Des Traynor, and Eoghan McCabe. It’s a technology-forward company with around 30,000 customers. Intercom is a customer messaging software with features geared toward building customer relationships. ![]()
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